FAQs
All About: Sweet Paws Box
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When you sign up, you will be charged for the next box to be shipped.
If it is BEFORE the 15th of the month, it will be for the current months box.
If it is AFTER the 15th, it will be for the next months box.
Your recurring subscription payment will then be taken out around the 15th of every month, until you cancel the membership.
All plans RENEW AUTOMATICALLY at the end of the commitment period.
For example, A 6 month plan will renew for another 6 months unless you’ve set your account to cancel.
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Please email us at
Please include your order number or name on the subscription, so that we can address your question as soon as possible!
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Gift subscriptions are easy to send!
After filling out info about the pup’s bandana size, birthdate ect, you will be asked if the order is a gift, and will be prompted to give gift recipient information.
You will have the option to choose a start date, the number of shipments and add a gift message.
Sizing Info:
XXS-up to 10” neck
XS- up to 13 “ neck
S-up to 14” neck
M-up to 16” neck
L-up to 18” neck
XL- up to 20” neck
XXL- up to 22” neck
XXXL- up to 24” neck
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Your box will be shipped around the 25th of each month. Please allow 3-5 business days for delivery.
Local customer boxes will be delivered by the 3rd business day of every month.
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Each Sweet Paws Box includes hand selected dog goodies that your pup will love!
Surprise theme
2 enriching toys (selection varies from puzzles, squeak, plush and more!)
1 bag of healthy treats, made in the USA
Custom, themed dog bandana that features an adjustable snap-on fit.
Your dog’s box will help keep them happy and learning all month long!
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We make it easy to find the perfect fit for you and your pup with 3 plan options.
Our 6 month plan offers the best value!
Whether you want to try us out, spoil your pup for a season, or commit to a year of tail wags, we’ve got you covered. 🩷
Subscription Options:
1-Monthly Plan-
$42.99 per month.
A great choice for trying us out or gifting a friend!
3-Month Plan -
$39.99 month
Includes a great welcome gift!
6-Month Plan ( Best Value!)
$36.99 per month
Comes with a fabulous welcome gift and makes an even bigger impact for dogs in need!
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This monthly dog subscription box is perfect for dogs of all sizes!
We offer custom bandana sizes from xsmall to xxxlarge to include all pups!
The box features premium dog toys that small to large dogs love.
Most toys are best for medium chewers.
Sizing:
XXS-up to 10” neck
XS- up to 13 “ neck
S-up to 14” neck
M-up to 16” neck
L-up to 18” neck
XL- up to 20” neck
XXL- up to 22” neck
XXXL- up to 24” neck
Need a custom size? Contact us pupteam@sweetpawsshop.com
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No problem!
We are happy to customize your dogs treats with an allergy-friendly alternative.
You will have an option in our sign up questionnaire to let us know of the allergy.
You also can log in and update any changes at any time!
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It’s super easy!
Please log into your account to make any changes.
You will be able to skip a month, change a preference or even cancel, if needed.
Log in here : CUSTOMER PORTAL
All About: Bandana Club
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Managing your subscription is easy!
Log in here : CUSTOMER PORTAL
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When you sign up, you will be charged for the next box to be shipped.
If it is BEFORE the 15th of the month, it will be for the current months box.
If it is AFTER the 15th, it will be for the next months box.
Your recurring subscription payment will then be taken out around the 15th of every month, until you cancel the membership.
-
Please email us at
Please include your order number or name on the subscription, so that we can address your question as soon as possible!
-
Gift subscriptions are easy to send!
After filling out info about the pup’s bandana size, birthdate ect, you will be asked if the order is a gift, and will be prompted to give gift recipient information.
You will have the option to choose a start date, the number of shipments and add a gift message.
Sizing Info:
XXS-up to 10” neck
XS- up to 13 “ neck
S-up to 14” neck
M-up to 16” neck
L-up to 18” neck
XL- up to 20” neck
XXL- up to 22” neck
XXXL- up to 24” neck
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Your monthly Bandana Club box will be shipped around the 25th of each month. Please allow 3-5 business days for delivery.
Local customer boxes will be delivered by the 3rd business day of every month.
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Our Bandana Club is the easiest and most affordable way to keep your pup looking stylish all year long!
Members enjoy savings off retail prices and love spoiling their pup with happy mail every month! 🩷
Subscription Details:
We make it easy to find the perfect fit for you and your pup with 3 plan options.
Whether you want to try us out, spoil your pup for a season, or commit to a year of tail wags, we’ve got you covered. 🩷
Subscription Options:
Monthly Plan-
$22 per month.
A great choice for trying us out or gifting a friend!
3-Month Plan (Popular Pick!)
$20 per month
6-Month Plan ( Best Value!)
$18 per month
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Each month, your Bandana Club box will include a custom dog bandana- made just for your pup!
Subscription Details:
Seasonal bandanas every month
Exclusive designs from our beautiful collections
Feature an adjustable fit, with a double snap closure.
Extra savings over retail prices
Best of all, happy mail every month!
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Yes, please! 🩷
We love to add a snack to our happy mail, and want to be sure that we know what treats are best for your pup!
You will have an option in our sign up questionnaire to let us know of any allergies.
You also can log in and update any changes at any time!
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Our dog bandanas are perfect for dogs of all sizes!
Each bandana features an adjustable fit with a double snap closure.
We offer custom bandana sizes from xsmall to xxxlarge to include all pups!
We even make special sizes for hard to fit pups- big and small.
Sizing:
XXS-up to 10” neck
XS- up to 13 “ neck
S-up to 14” neck
M-up to 16” neck
L-up to 18” neck
XL- up to 20” neck
XXL- up to 22” neck
XXXL- up to 24” neck
Need a special size? Contact us pupteam@sweetpawsshop.com
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It’s super easy!
Please log into your account to make any changes.
You will be able to skip a month, change a preference or even cancel, if needed.
Log in here : CUSTOMER PORTAL
All About: Retail Shopping
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Sizing:
XSmall- Up to 13”
Small- Up to 14”
Medium-Up to 16”
Large- Up to 18”
XLarge- Up to 20”
XXLarge- Up to 22”
XXXLarge-Up to 24”
Bandana should lay gently against your pets neck.
If your pet is between sizes or fluffy, please size up.
Any questions, or if you need a special size not listed, please contact us pupteam@sweetpawsshop.com.
We will be happy to assist you! 🩷
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You will have the option to add a gift message at check out!
We will add a hand written card with your special message to your order.
Every order is packed with care to create a special unboxing experience!
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We want you to be thrilled with your products and we stand behind the quality of every item we make.
If something does not meet your expectation or you need make an exchange, please contact us so that we can make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pupteam@sweetpawsshop.com.
Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs unless an incorrect item or damaged item was sent, in which case we will send a complimentary return label.If your return is accepted, we will send instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pupteam@sweetpawsshop.com.Unfortunately, we cannot accept returns on sale items, gift cards, personalized or monthly subscriptions.
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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pupteam@sweetpawsshop.comPlease contact us within 30 days of receiving your order if you have any questions or issues.
We strive to make sure that you are 100% satisfied and will be happy to assist you.
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Bandana Care:
We recommend spot cleaning or hand-washing
Lay bandana flat to dry
Warm iron may be used, avoiding snaps and tags.
Dog Toy Care:
Please follow manufacturer recommendations
Monitor your pets while using toys at all times
Discontinue usage if any damage occurs.
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Please email us at
Please include:
Order number
Customer name
Shipping info
We will be happy to address your question as soon as possible!
Thank you! 🩷
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Each bandana is handmade just for your pup!
Our current processing time is 3-5 business days.
We use both USPS and UPS.
Currently, shipping carriers are experiencing delays due to unprecedented shipping volumes.
Our best guidance is around 3-5 days shipping time, excluding holidays.
We currently ship within the U.S. only.
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We hand-craft every bandana in our Indiana shop.
We use 100% cotton fabrics, and many are eco-friendly.
We source box items from high quality companies and try to support other small businesses in the U.S. whenever possible.
We only choose healthy treats that are made in the USA.
General Info:
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Yes!
Please find more info here, or contact us at pupteam@sweetpawsshop.com.